Storage Emerson Park Terms and Conditions
These Terms and Conditions set out the basis on which Storage Emerson Park provides storage and related services, which may include collection, removal, handling, and delivery of goods. By requesting a quotation, making a booking, or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding with any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, firm, or company who requests a quotation, places a booking, or uses our services.
Services means any storage, removal, collection, delivery, packing, loading, unloading, handling, or related services provided by Storage Emerson Park.
Goods means any items, personal possessions, furniture, equipment, or materials that we agree to store, handle, or transport.
Contract means the agreement between the Customer and Storage Emerson Park incorporating these Terms and Conditions and any written quotation or booking confirmation.
2. Scope of Services
Storage Emerson Park provides storage services and may also offer connected removal and transportation services within our service area in the United Kingdom. Specific services, including collection and delivery points, duration of storage, and any additional requirements, will be set out in the quotation or booking confirmation.
All services are subject to availability and to the Customer providing accurate and complete information regarding access, volume of Goods, special handling requirements, and any other material information relevant to the safe and efficient provision of our services.
3. Booking Process
3.1 Initial enquiry
The Customer may request a quotation by providing details of the Goods, the proposed dates, the locations involved, and any removal or storage requirements. Quotations are provided on the basis of the information supplied and may be revised if that information is inaccurate or incomplete.
3.2 Quotations
Unless otherwise stated, quotations are estimates only and may be subject to variation depending on access conditions, the actual volume or weight of Goods, parking restrictions, delays outside our control, or any additional services requested by the Customer.
3.3 Confirmation of booking
A booking is only confirmed when we issue written confirmation, which may be by letter or electronic communication, and when any required deposit or advance payment has been received. We reserve the right to decline a booking at our discretion.
3.4 Changes to bookings
Any requested change to the booking, including dates, addresses, or the scope of services, is subject to our approval and availability. Additional charges may apply if the changes affect the duration of the work, the distance travelled, or the resources required.
4. Customer Responsibilities
The Customer is responsible for:
Providing accurate and complete information at the quotation and booking stages.
Ensuring suitable access to properties and storage locations, including arranging parking or permits where required.
Ensuring that Goods are properly packed, secured, and labelled, unless we have expressly agreed to provide packing services.
Declaring in writing any Goods of high value or requiring special care or handling.
Complying with all applicable laws and regulations, including those relating to waste, hazardous materials, and prohibited items.
Being present, or ensuring that an authorised representative is present, at collection and delivery locations to provide instructions and sign any required documentation.
5. Payments and Charges
5.1 Pricing
Prices are set out in our quotation or tariff and may be based on factors such as time, distance, volume, weight, access conditions, and the nature of the Goods. All charges are payable in pounds sterling unless otherwise stated.
5.2 Deposits and advance payments
We may require a deposit or full advance payment to secure a booking. The amount and timing of such payments will be communicated at the time of booking. If the required payment is not received by the due date, we may cancel or refuse the booking.
5.3 Payment terms
Unless otherwise agreed in writing, all charges for removal and related services are payable on or before the day of service, and all ongoing storage fees are payable in advance at the start of each billing period. We may invoice monthly or at other intervals as agreed in the Contract.
5.4 Late or non-payment
If the Customer fails to pay any amount due, we may charge interest on overdue sums at the statutory rate permitted under UK law, calculated from the due date until the date of actual payment. We may also suspend services, deny access to stored Goods, or exercise a lien over the Goods until all amounts due, including interest and costs, have been paid in full.
5.5 Additional charges
Additional charges may apply for waiting time, access difficulties, re-delivery, extended working hours, packing materials, dismantling and reassembly of furniture, or any other extra services not included in the original quotation.
6. Cancellations and Amendments
6.1 Cancellation by the Customer
The Customer may cancel a booking by giving written notice. Any refund of deposits or advance payments will depend on the amount of notice given before the scheduled service date. We may apply reasonable cancellation charges to cover costs incurred, including administration, allocation of resources, and loss of other bookings.
6.2 Short-notice cancellations
If the Customer cancels within a short period before the planned service date, we may charge a higher cancellation fee. Details of specific timeframes and charges may be set out in the quotation or booking confirmation. Where no specific policy has been stated, we reserve the right to retain some or all of any deposit to reflect costs reasonably incurred.
6.3 Cancellation by Storage Emerson Park
We may cancel or postpone a booking if:
Access to the property or storage facility is unsafe or unlawful.
We reasonably believe the Goods include prohibited or dangerous items.
The Customer fails to make required payments when due.
Events outside our reasonable control, such as severe weather, accidents, or industrial action, prevent us from carrying out the services safely or on time.
Where we cancel for reasons within our control, we will refund any payments made for services not provided. We will not be liable for any indirect or consequential losses arising from such cancellation.
7. Storage Terms
7.1 Allocation of storage space
We will determine the specific storage unit or area for the Goods and may move the Goods within our facility as reasonably required, provided that such movement does not materially affect the safety or condition of the Goods.
7.2 Access to stored goods
Customer access to stored Goods may be by appointment and during the facility opening hours as notified from time to time. We may require identification and proof of authority before granting access.
7.3 Non-transferability
The right to use our storage facilities is personal to the Customer and may not be assigned or transferred without our prior written consent.
8. Excluded and Prohibited Goods
The Customer must not store or request us to handle any of the following without our express prior written consent:
Explosives, firearms, ammunition, or other weapons.
Flammable, corrosive, toxic, or otherwise hazardous materials.
Perishable goods or items requiring controlled temperatures, unless agreed.
Plants, animals, or any living creatures.
Illegal items, stolen goods, or any materials whose possession or transport would contravene UK law.
If prohibited goods are discovered, we may remove, dispose of, or otherwise deal with them at our discretion, and the Customer will be responsible for any associated costs, losses, or liabilities.
9. Waste Regulations and Environmental Compliance
9.1 Customer responsibility for waste
The Customer must ensure that no waste or refuse is left in storage units, loading areas, or on our premises, except as expressly agreed in writing. We are not a general waste disposal service and will not accept household refuse, construction waste, or other waste materials for storage.
9.2 Compliance with laws
The Customer must comply with all applicable UK regulations relating to waste, recycling, and environmental protection. Where disposal of certain items is required by law to follow specific procedures, the Customer is responsible for arranging lawful disposal unless we have agreed in writing to provide a compliant disposal service.
9.3 Unauthorised waste
If waste, prohibited items, or environmentally harmful materials are left among the Goods or on our premises, we may remove or arrange for their disposal and charge the Customer for all costs incurred. The Customer will also be responsible for any fines, penalties, or claims arising from non-compliance with waste or environmental regulations.
10. Liability and Risk
10.1 Customer packing and preparation
Unless we have specifically agreed to provide packing services, the Customer is responsible for ensuring that all Goods are suitably packed and protected for storage and transportation. We are not liable for damage arising from inadequate or improper packing by the Customer or a third party.
10.2 Limits of liability
Our liability for loss of or damage to Goods, whether during removal, storage, or transportation, is limited to a reasonable amount taking into account the value, condition, and nature of the Goods, and any insurance arrangements in place. Specific liability limits may be set out in the quotation or booking confirmation. We will not be liable for any loss of profits, loss of business, or any indirect or consequential loss.
10.3 Exclusions
We are not liable for loss or damage caused by:
Inherent defects, natural deterioration, or atmospheric conditions affecting the Goods.
Acts or omissions of the Customer, including failure to provide correct information or proper instructions.
Acts of third parties not under our direct control, such as public authorities or utility providers.
Events beyond our reasonable control, including but not limited to natural disasters, extreme weather, fire, flood, or civil disturbance.
10.4 Claims procedure
The Customer must notify us in writing of any loss, damage, or complaint as soon as reasonably possible and, in any event, within a reasonable period after becoming aware of the issue. The Customer must provide evidence of the loss or damage and cooperate with any investigation we undertake. Failure to notify us within a reasonable period may affect our ability to investigate the claim and may reduce or extinguish any liability we may have.
11. Insurance
We recommend that the Customer obtains appropriate insurance cover for the full value of the Goods while they are in our care or control. Any insurance arrangements made by the Customer are a separate matter between the Customer and their insurer. If we offer or arrange insurance, this will be subject to separate terms and conditions and does not extend our liability beyond the limits stated in these Terms and Conditions or any specific policy document.
12. Right of Lien and Sale
We have a lien over the Goods for all sums due and payable by the Customer under the Contract. If any amount remains unpaid for a prolonged period, we may, after giving reasonable notice, sell or dispose of some or all of the Goods to recover the sums owed and any reasonable costs of sale, storage, and administration. Any surplus from such sale, after deducting all amounts lawfully due to us, will be held for the Customer.
13. Data Protection and Privacy
We may collect and process personal data relating to the Customer for the purposes of administering the Contract, providing services, handling payments, and complying with legal obligations. We will handle such personal data in accordance with applicable UK data protection laws and our privacy practices. The Customer is responsible for ensuring that any personal information provided is accurate and up to date.
14. Complaints and Dispute Resolution
If the Customer is dissatisfied with any aspect of our services, we encourage them to contact us promptly with full details of the issue. We will investigate complaints in a fair and timely manner and will seek to resolve them through discussion and cooperation wherever possible.
If a dispute cannot be resolved directly, either party may consider mediation or other forms of alternative dispute resolution prior to commencing legal proceedings, although this is not a requirement.
15. Variations to Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that Contract unless a variation is expressly agreed in writing between the parties. Any relaxation or waiver of any term on one occasion does not constitute a waiver on any other occasion, and all rights and remedies are cumulative.
16. Severability
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision will be removed or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them, the Contract, or the provision of our services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
By proceeding with a booking or using our services, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
