Storage Emerson Park Privacy Policy
This Privacy Policy explains how Storage Emerson Park collects, uses, stores and protects personal data relating to customers and prospective customers in the area. It is intended to comply with the UK General Data Protection Regulation and related data protection laws. By using our services, you acknowledge that you have read and understood this Privacy Policy.
This Privacy Policy applies to all Storage Emerson Park customers in the area, including individuals and businesses who enquire about, reserve or use our storage units or related services.
Data Controller
Storage Emerson Park is the data controller in respect of the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection laws.
Personal Data We Collect
We collect and process personal data that is necessary to provide our storage services, manage our relationship with you and comply with legal obligations. The types of personal data we may collect include:
Identification details, such as full name, title, date of birth and proof of identity details shown on documents you present to us in person.
Contact details, such as residential or business address, billing address, and general correspondence address, as well as any contact preferences you provide.
Account and contract details, such as unit number, rental start and end dates, payment history, direct debit or standing order arrangements, and any correspondence about your contract.
Payment and billing information, such as partial payment card details or bank account details that are required to process payments, together with invoices, receipts and records of transactions.
Access and security information, such as records of entry and exit to our premises, including access codes, key card identifiers, and closed-circuit television images captured on site for security and safety purposes.
Communication records, such as copies of written communications, records of telephone conversations where we document the content of the call, and any complaints, enquiries or feedback you provide.
Marketing preferences, including whether you wish to receive information about offers, services or updates from Storage Emerson Park and your choices regarding the channels used to contact you.
How We Collect Personal Data
We collect personal data from you directly when you contact us to request information, obtain a quote, complete a booking, sign a storage agreement, make a payment, or communicate with us about your account. We may also collect personal data when you visit our premises, including through security and access systems.
In some cases, we may receive personal data about you from third parties, such as payment service providers, credit reference agencies where applicable, or people you have authorised to act on your behalf. We only obtain such information where it is lawful and necessary for the relevant purpose.
Lawful Bases for Processing
We only process your personal data where we have a lawful basis under data protection law. Depending on the specific processing activity, we rely on one or more of the following lawful bases:
Performance of a contract. We process personal data that is necessary to enter into and perform our contract with you, including setting up your account, managing your storage unit, processing payments and providing customer service.
Compliance with legal obligations. We process personal data where necessary to meet our legal and regulatory obligations, such as tax and accounting requirements, prevention of fraud and crime, responding to lawful requests from public authorities and maintaining appropriate health and safety standards.
Legitimate interests. We process personal data where it is necessary for our legitimate business interests and where your rights and freedoms are not overridden. This includes maintaining security of our premises, improving our services, managing debt collection where appropriate, protecting our property and enforcing our contractual rights.
Consent. In limited cases, we rely on your consent, for example where you choose to receive certain types of marketing communications. Where we rely on consent, you may withdraw it at any time, and we will stop the relevant processing that is based on consent.
How We Use Your Personal Data
We may use your personal data for the following purposes:
To respond to enquiries, provide quotations and help you choose appropriate storage services.
To set up, manage and administer your customer account and storage agreement, including processing bookings, renewals, transfers and terminations.
To handle billing, take payments, issue invoices and manage any arrears or disputes regarding payments.
To communicate with you about your contract, including notices, updates, service changes, access requirements, and information about the condition or security of your unit.
To monitor and maintain the security of our premises, goods stored with us and the safety of customers and staff, including the use of access systems and closed-circuit television.
To manage and improve our services, undertake internal reporting, audit and quality control, and train our staff.
To send you information about our services or related offers, where we are permitted to do so by law and in accordance with your marketing preferences.
To comply with legal obligations, cooperate with law enforcement, respond to regulatory requests, and establish, exercise or defend legal claims.
Data Retention
We keep personal data only for as long as is necessary for the purposes for which it was collected, including to meet legal, accounting or reporting requirements. We take into account the amount, nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes of processing and whether those purposes can be achieved by other means.
In general, we retain customer account and contract information during the term of your agreement and for a period after it ends, to deal with any questions, disputes or claims. Payment records and invoices are retained for the period required under applicable tax and financial regulations. Security-related data, such as closed-circuit television recordings and access logs, is retained for a shorter period, unless required longer in connection with an incident, investigation or legal claim.
Data Processors and Sharing of Personal Data
We may share your personal data with carefully selected third parties who act as data processors or independent controllers, only where this is lawful, necessary and subject to appropriate safeguards.
Data processors act on our instructions and include providers of data storage and hosting services, payment processing and accounting services, customer relationship management systems, security and maintenance services, and providers who help us manage communications and marketing preferences. We require all processors to maintain confidentiality, implement appropriate technical and organisational measures, and process personal data only on our documented instructions.
We may also share personal data with professional advisers, such as legal and financial advisers, where this is necessary to obtain advice or manage legal or financial matters, and with public authorities or law enforcement agencies where we are required or permitted to do so by law.
We do not sell your personal data and we do not share it with third parties for their independent marketing purposes.
International Transfers
Where we transfer personal data outside the United Kingdom or European Economic Area, for example because a service provider uses servers in another country, we ensure that appropriate safeguards are in place. These may include the use of standard contractual clauses approved by relevant authorities or other mechanisms permitted by data protection law, together with additional technical and organisational measures where appropriate.
Your Data Protection Rights
Subject to legal conditions and exemptions, you have several rights in relation to your personal data:
Right of access. You can request confirmation that we process your personal data and obtain a copy of the personal data we hold about you, together with information about how we use it.
Right to rectification. You can ask us to correct inaccurate or incomplete personal data. It is important that you keep your details up to date and notify us of any changes.
Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no legal reason to continue processing it.
Right to restriction of processing. You can ask us to restrict the processing of your personal data in specific situations, for example while we verify its accuracy or assess an objection you have raised.
Right to object. You can object to processing based on our legitimate interests where you believe your interests or fundamental rights and freedoms override our interests. You can always object to the use of your personal data for direct marketing, and we will stop such processing.
Right to data portability. Where processing is based on your consent or on a contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used and machine-readable format or transfer it to another controller where technically feasible.
Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing carried out before consent was withdrawn.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights, or if you have any questions or concerns about how we handle your personal data, you can contact Storage Emerson Park using the contact details provided on our website or in your customer documentation.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your rights have been infringed. We encourage you to contact us first so that we have an opportunity to address your concerns.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or the way we process personal data. Any updated version will be made available through our usual communication channels and will apply from the date of publication. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.
