Emersonpark Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which storage services are provided by Emersonpark Storage. By making a booking, signing a storage agreement, or placing goods into storage, the customer agrees to be bound by the terms below. Please read them carefully before entering into any arrangement. These terms are designed to create a clear, fair, and lawful framework for the use of our storage services, including reservations, payment obligations, access to units, permitted use, prohibited items, cancellations, and liability.

In these terms, references to “we”, “us”, and “our” mean Emersonpark Storage, and references to “you” and “your” mean the person or business booking or using the storage service. Where a storage unit is booked on behalf of a company, partnership, or other organisation, the person completing the booking confirms that they have authority to do so and will remain responsible for compliance with these terms.

These terms apply to all customers unless we have agreed otherwise in writing. Any variation must be confirmed by an authorised representative of Emersonpark Storage. No employee, agent, or third party may alter these terms verbally unless such change is expressly recorded in writing.

The storage service may be booked through our standard reservation process, subject to availability and acceptance by us. A booking request does not guarantee a unit until it has been confirmed. We may decline a booking at our discretion, including where identity checks are incomplete, payment details are not acceptable, or the intended use is unsuitable for our facility. In some cases, we may require additional information before confirming the booking.

When making a booking, you must provide accurate, complete, and up-to-date information. This includes your full name, contact details, billing information, and any other details reasonably required to create and manage the account. If any information changes, you must notify us promptly so that our records remain correct. You are responsible for ensuring that anyone acting for you has authority to make changes or arrangements relating to the storage agreement.

Once a booking is accepted, we will confirm the start date, the unit type or space allocated, and the applicable charges. The booking may be subject to minimum term requirements, notice periods, or administrative conditions explained at the point of reservation. By completing the booking, you agree that the storage unit is to be used only for lawful storage purposes and in line with these terms.

Payment for storage services is due in accordance with the rates and billing schedule communicated at the time of booking or as later amended in writing. Charges may include rent, deposit, administration fees, late payment fees, lock replacement charges, cleaning costs, or any other reasonable sums arising from your use of the storage service. Unless otherwise agreed, all fees must be paid in advance.

We may use card payment, direct debit, bank transfer, or any other payment method we make available from time to time. You are responsible for ensuring that payment methods remain valid and that sufficient funds are available. If a payment fails, is reversed, or is charged back, we may suspend access to the unit, apply reasonable administration charges, and recover any bank or processing costs incurred as a result.

Late or missed payments are a serious breach of the agreement. If payment is not received when due, we may issue reminders, restrict access, and take recovery action. Interest or late fees may apply where permitted by law and where stated in the relevant pricing terms. We may also retain goods until outstanding sums are settled, to the extent allowed by law and by the storage agreement.

Cancellations must be made in accordance with the notice requirements provided at booking or stated in the storage agreement. Unless we agree otherwise, notice must be given in writing and will take effect only from the date we receive it. Any minimum term already started may still be payable in full, and charges up to the end of the relevant notice period will remain due.

If you cancel before the booking start date, any refund will depend on the specific terms disclosed at the time of reservation and may be subject to deductions for administration or non-refundable charges. Where we have already incurred costs on your behalf, these may be deducted from any sum payable back to you. Deposits may be retained in whole or part to cover unpaid charges, damage, cleaning, or other losses caused by breach of contract.

You may be required to remove all goods, clean the unit, and return any access devices, keys, or codes by the end of the cancellation period. If items remain after termination, we may treat them in accordance with our abandonment or enforcement procedures and, where necessary, recover storage, removal, and disposal costs. Any early termination by us will be handled in line with the agreement and applicable law.

Liability is limited to the extent permitted by law. We will not be responsible for loss or damage to goods unless it is caused directly by our negligence or wilful misconduct. You remain responsible for insuring your own property against theft, fire, water damage, accidental damage, and other risks while stored with us. We do not provide insurance cover unless expressly stated in writing.

You must ensure that all goods are suitably packed, labelled, and secured for storage. Fragile, perishable, hazardous, or valuable items require special care and may be prohibited unless we have consented in advance. We are not liable for deterioration caused by the nature of the goods, unsuitable packaging, temperature variation, humidity, mould, pests, or events outside our reasonable control, unless the law says otherwise.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. Where we are found liable, our responsibility will be limited to the direct loss suffered and, unless prohibited by law, will not extend to indirect or consequential losses such as loss of profit, business interruption, or loss of opportunity.

Use of the storage service must comply with all applicable laws and regulations, including those relating to waste, environmental protection, health and safety, fire safety, and the handling of controlled substances. You must not store anything unlawful, stolen, dangerous, explosive, flammable, corrosive, radioactive, contaminated, or otherwise unsuitable. Any item that could cause nuisance, contamination, or harm to people, property, or the environment is prohibited unless we have expressly agreed otherwise in writing and lawful controls are in place.

If you leave behind rubbish, packaging, furniture, appliances, liquids, chemicals, or other waste when vacating a unit, we may dispose of those items at your expense. You are responsible for removing all waste generated by your use of the unit and for ensuring that any disposal is carried out in a lawful manner. We may charge for skip hire, collection, segregation, specialist disposal, labour, and any regulatory costs associated with waste handling.

You must not use the storage unit for the disposal of waste or for the purpose of abandoning items that should be collected, recycled, or processed through lawful channels. If prohibited waste is discovered, we may take immediate action, including moving or securing the items, notifying relevant authorities if appropriate, and recovering all associated costs from you. You will remain liable for any environmental damage, contamination, fines, or claims arising from your breach of these obligations.

You are responsible for keeping your unit locked and secure unless access arrangements state otherwise. Any access code, key, or lock supplied to you must be kept confidential and used only by authorised persons. We may inspect the unit or enter it in emergency circumstances, for maintenance, to prevent damage, to comply with legal obligations, or where we reasonably believe there is a risk to safety, security, or lawful operation of the facility.

We may suspend or terminate the storage agreement if you breach these terms, fail to pay charges, provide false information, store prohibited goods, or use the unit unlawfully. Termination may also occur where continued storage would place us at risk of legal or regulatory action. In such cases, we may require you to remove goods immediately or within a reasonable period stated by us. If you do not comply, we may deal with the goods in accordance with our rights under the agreement and applicable law.

Any goods left after the agreement ends may be treated as abandoned where permitted by law and by the contract. Before disposing of, selling, or otherwise dealing with abandoned goods, we will normally take reasonable steps to notify you using the contact details on file, unless urgent circumstances mean immediate action is necessary. Proceeds from any sale may be applied first to outstanding charges, enforcement costs, and any other lawful sums due to us.

The customer must ensure that no activity carried out in or around the storage unit interferes with other users, causes damage, or creates a health and safety risk. Smoking, open flames, unauthorised repairs, commercial work, and any activity that generates excessive noise, odour, dust, or contamination are prohibited unless specifically permitted. You must comply with all site rules made available to you from time to time, provided those rules are reasonable and consistent with these terms.

We may amend these terms where necessary to reflect changes in law, insurance, operational practice, or service structure. Updated terms will apply from the date notified or from the date stated in the revised document. Continued use of the storage service after such changes takes effect will be treated as acceptance of the updated terms, provided this does not affect rights that have already accrued.

If any provision of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect. A failure or delay by us to enforce any right does not waive that right. No third party has the right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless we expressly agree otherwise in writing.

These Terms and Conditions constitute the entire agreement between you and Emersonpark Storage in relation to the storage service, unless supplemented by a signed storage agreement or other written document. They supersede any previous discussions, statements, or representations relating to the same subject matter, except for fraudulent misrepresentation or obligations that cannot lawfully be excluded.

Governing law: These terms and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory law provides otherwise. If you are using the service as a consumer, any rights you have under mandatory consumer legislation remain unaffected.

By proceeding with a booking or placing goods into storage, you confirm that you have read, understood, and accepted these Terms and Conditions.